Privacy Policy

Last Updated: July 16, 2025

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

1
Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account: means a unique account created for You to access our Service or parts of our Service.
Affiliate: means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Application: refers to ASKOXY.AI, the software program provided by the Company.
Company: refers to OXYKART TECHNOLOGIES PVT LTD, CC-02, Ground Floor, Indu Fortune Fields, KPHB Colony, Hyderabad, Telangana - 500085
Country: refers to: Telangana, India.
Device: means any device that can access the Service such as a computer, a cell phone or a digital tablet.
Personal Data: is any information that relates to an identified or identifiable individual.
Service: refers to the Application.
Service Provider: means any natural or legal person who processes the data on behalf of the Company.
Third-party Social Media Service: means any website or social network website through which a User can log in or create an account to use the Service.
Usage Data: refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
You: means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2
Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address and password
First name and Last name
Phone number
Address, State, Province, ZIP/Postal code, City
Payment information (credit/debit cards, UPI, wallets)
Profile pictures and uploaded photos
Government-issued ID (for verification)
Bank account details (for partners)
GST/Tax information (for business partners)
Emergency contact information

Device Permissions & Media Access

Our Service may request access to certain device features and media to enhance your experience:

📷 Camera Access
  • • Profile picture capture
  • • Product/order photos for quality feedback
  • • Delivery verification photos
  • • Document scanning (ID verification)
  • • Issue reporting with visual evidence
📍 Location Services
  • • Real-time delivery tracking
  • • Finding nearby restaurants/stores
  • • Accurate address detection
  • • Delivery route optimization
  • • Location-based recommendations
🖼️ Photo & Video Storage
  • • Accessing gallery for profile pictures
  • • Uploading food/product images
  • • Sharing delivery experience videos
  • • Storing delivery proof photos
📞 Communication Access
  • • Phone calls for order support
  • • SMS for order updates
  • • Push notifications
  • • In-app messaging

Usage Data

Usage Data is collected automatically when using the Service. This includes IP address, browser type, device identifiers, pages visited, time spent, search queries, order history, preferences, app interactions, crash reports, and performance metrics. Location data may include GPS coordinates, Wi-Fi access points, and cell tower information when location services are enabled.

Third-Party Data

We may receive information from third-party services when you connect your accounts:

Social media profile information
Google/Facebook login credentials
Payment gateway transaction data
Analytics and advertising partners
Restaurant/store partner systems
Logistics and mapping services

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including order processing and delivery coordination
To manage Your Account and authenticate your identity
To process payments, handle refunds, and manage billing
To provide customer support and respond to inquiries
To send order confirmations, delivery updates, and service notifications
To enable real-time tracking and location-based services
To facilitate photo/video uploads for feedback and quality assurance
To verify delivery completion through photos and signatures
To analyze usage patterns and improve our services
To provide personalized recommendations and offers
To prevent fraud and ensure platform security
To comply with legal obligations and resolve disputes
To manage partnerships with restaurants, stores, and delivery personnel
To conduct market research and gather user feedback
To send promotional materials (with your consent)
For business transfers, mergers, or acquisitions

3
Data Sharing and Disclosure

We may share your Personal Data in the following circumstances:

Service Providers: With payment processors, delivery partners, and technical service providers who assist in providing our services
Business Partners: With restaurants, stores, and merchants to fulfill your orders and provide customer service
Legal Requirements: When required by law, court orders, or to protect our rights and safety
Business Transfers: In connection with mergers, acquisitions, or sale of assets
Consent: When you have given explicit consent for specific sharing purposes
Emergency Situations: To protect the safety of users or the general public

4
Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to comply with legal obligations, resolve disputes, and enforce our agreements.

Retention Periods:

Account information: Until account deletion + 30 days
Order history: 7 years for tax and legal compliance
Payment data: As required by payment regulations
Photos/videos: 90 days after order completion
Location data: 30 days for active orders, anonymized thereafter
Communication logs: 2 years for customer service
Usage analytics: 3 years in anonymized form

5
Data Storage and Security

Local Data Storage

Your Personal Data is processed and stored on secure servers located within India. We comply with Indian data protection laws and do not transfer personal data outside India without appropriate safeguards.

Security Measures

End-to-end encryption for sensitive data transmission
Secure server infrastructure with regular updates
Multi-factor authentication for admin access
Regular security audits and penetration testing
Encrypted storage for photos, videos, and documents
Access controls and role-based permissions
Backup and disaster recovery procedures
Staff training on data protection protocols
PCI DSS compliance for payment processing
Regular monitoring for suspicious activities

Important Note: While we implement robust security measures, no method of transmission over the Internet is 100% secure. We continuously update our security practices and encourage users to use strong passwords and enable two-factor authentication.

6
Your Data Subject Rights

Under applicable data protection laws, you have the following rights:

Right to Access: Request copies of your personal data, including photos and location history
Right to Rectification: Request correction of inaccurate personal data
Right to Erasure: Request deletion of your personal data and uploaded content
Right to Restrict Processing: Request restriction of processing of your personal data
Right to Data Portability: Request transfer of your data to another service provider
Right to Object: Object to processing of your personal data for marketing purposes
Right to Withdraw Consent: Withdraw consent for data processing, photo/video access, or location services
Right to Manage Permissions: Control camera, location, and storage permissions through device settings

7
Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized services.

Types of Cookies and Tracking:

Essential Cookies: Required for login, cart functionality, and basic operations
Performance Cookies: Collect information about app usage and performance
Functional Cookies: Remember preferences, language settings, and location
Analytics Cookies: Help us understand user behavior and improve services
Marketing Cookies: Used for targeted advertising and promotional campaigns
Location Tracking: GPS and network-based location for delivery services
Device Fingerprinting: Unique device identification for security purposes

You can manage cookies through your browser settings or app preferences. Note that disabling certain cookies may limit functionality like location services and personalized recommendations.

8
Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover we have collected personal information from a child under 13, we will delete such information promptly.

9
Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

How We Notify You:

Email notification to registered users
In-app notifications for significant changes
Prominent notice on our website
Push notifications for policy updates
Updated date at the top of this policy

Continued use of our Service after changes indicates acceptance of the updated Privacy Policy.

10
International Data Transfers

Your information, including Personal Data, is processed and stored within India. We do not transfer your personal data to countries outside India except in the following limited circumstances:

Third-party service providers with adequate data protection measures
Legal requirements or court orders from recognized jurisdictions
Your explicit consent for specific international services
Emergency situations to protect user safety

When international transfers are necessary, we ensure appropriate safeguards are in place to protect your data.

11
Complaint Resolution & Grievance Officer

If you have any concerns about how we handle your personal data, you can contact our Grievance Officer:

Grievance Officer Details:

Name: Grievance Officer
Email: support@askoxy.ai
Phone: +91-814-327-1103

We are committed to resolving your concerns within 30 days of receiving your complaint. You also have the right to file a complaint with the relevant data protection authority.

12
Contact Us

If you have any questions about this Privacy Policy, data handling, or permission usage, You can contact us:

Email: support@askoxy.ai
Phone: +91-814-327-1103
Phone: +91-911-056-4106
Address: OXYKART TECHNOLOGIES PVT LTD, CC-02, Ground Floor, Indu Fortune Fields, KPHB Colony, Hyderabad, Telangana - 500085
Website: www.askoxy.ai

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (IST)
Emergency Support: Available 24/7 for critical privacy concerns